Welcome to Issue Assist

Struggling with NBN, SIM, or Billing Problems? Get Help Fast.

Get expert 1-on-1 assistance for your SIM, NBN, billing, eSIM, 5G, mobile data, modem, and internet issues — anywhere in Australia — clear guidance, no long waits.

About Us

Your Go-To Support for NBN, SIM & Billing Issues in Australia

We provide real-time technical support for mobile, internet, and billing issues. Whether you’re experiencing:

✔ NBN outages or slow speeds
✔ Modem/router setup problems
✔ SIM or eSIM activation difficulties
✔ Billing errors or payment issues
✔ eSIM, 5G, Mobile Data issues

—our Australian-based team delivers clear, friendly guidance to resolve your issue quickly.

No scripts. No stress. Just expert help when you need it most.

Our Services

NBN Not Working or Dropping Out?

We help fix slow speeds, dropouts, or disconnection issues with your NBN connection. Reliable and quick technical guidance available now.

Billing Issue or Payment Trouble?

Confused by your internet or mobile bill? Overcharged? Payment not going through? We assist in resolving all your billing issues clearly and quickly.

Modem & Router Not Connecting?

Having trouble with modem setup, weak signal, or your router not connecting? Let our experts troubleshoot and walk you through solutions.

Mobile Network or Signal Problems?

Dropped calls, no bars, or mobile data issues, 5G? Get personalized help to fix your network signal problems and restore your mobile connectivity.

SIM Activation or eSIM Setup Help

Need help activating your new SIM card or switching to an eSIM? Our team can walk you through the process step-by-step — hassle-free.

Talk to a Real Support Agent in Australia

Skip the long holds. Get real, friendly support from experts who help resolve your mobile, NBN, billing, or SIM-related issues — without stress.

📞 Friendly Support & Phone Upgrades — Just One Call Away

Are you facing issues with your mobile service? Whether it’s poor signal, SIM problems, or trouble switching numbers — we’re here to help.

👨‍🔧 We assist with:

  • Weak mobile signal or dropped calls

  • Mobile data not working

  • Porting or switching your number

  • SIM not recognized or activation issues

  • General device troubleshooting

🎁 Bonus for Callers Over 45:
While helping you fix your mobile issues, you may also qualify for up to 40% off a new phone. No pressure, no contracts — just genuine help and real savings.

🔒 We’re independent. We do not represent any provider.
💬 Friendly support from real humans, no bots.

📲 Call Now to speak with a specialist — and ask about our special offers for callers over 45.

WHY CHOOSE US

  • Australian-Based Support – Speak directly to local experts

  • No Wait Times – Immediate assistance when you need it

  • Clear Guidance – Jargon-free explanations tailored to you

  • Technical expertise (NBN, mobile, billing)

Testimonials ⭐

I was stuck with my Telstra NBN dropping every hour. IssueAssist got it fixed in minutes!

Mark D, Parramatta NSW

No more long wait times! Spoke to a real expert through IssueAssist and my SIM was sorted.

Lisa T., Gold Coast QLD

My elderly mum’s NBN was out. Found IssueAssist online—real support within minutes. Highly recommend!

Sarah R., Brisbane QLD

Disclaimer

We are an independent online support platform helping users across Australia with common technical and service-related issues. Our assistance includes NBN connectivity problems, SIM activation, mobile network troubleshooting, modem/router setup, slow internet, and billing concerns.

We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with any third-party company, carrier, or service provider.